Based on GoI-UNDP Civil Services Competency Framework

REGISTER TODAY

25 Leadership Competencies in 124 Clusters Spanning 503 Traits

ETHOS

People First

Passion for serving people with special care for the marginalized and disadvantaged.

Being approachable, welcoming, caring and rising above bias while interacting with people.

Understands the needs of the people and constantly strives to improve the services.

Strategic Thinking

Ability to understand dynamic internal and external environment and its impact.

Responds to the opportunities and challenges for the betterment of society.

Organizational Awareness

Understanding of the organization’s mandate, structure, policies, processes, norms and its interface with other organizations.

It also includes an understanding of the organization’s informal structures, power dynamics and constraints.

Commitment to the Organization

Aligns behaviors and interests with the needs and goals of the organizations

Leading Others

Ability to engage, energize and enable the team to excel.

***

ETHICS

Integrity

Consistently behaves in an open, fair and transparent manner, honors one’s commitments and works to uphold the Public Service Values

Self-Confidence

Belief in Own Capability to Accomplish a task and being able to express confidence in dealing with challenging circumstances without being arrogant or boastful

Attention to Detail

Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards.

Digs deeper and strives to reduce uncertainties and errors.

Taking Accountability

Takes ownership for outcomes (success or failures) while addressing performance issues fairly and promptly

***

EQUITY

Consultation and Consensus Building

Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships

Decision Making

Makes timely decisions that takes into account relevant facts, tasks, goals, constraints, risk and conflicting points of view

Empathy

Empathy is about being able to accurately hear out and understand the thoughts, feelings, and concerns of others, even when these are not made explicit

Delegation

Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead

***

EFFICIENCY

Result Orientation

High Drive for achieving targets and competing against a standard of excellence

Conceptual Thinking

Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related.

Connecting the dots while resisting stereotyping

Initiative and Drive

Contributing more than what is expected in the job. Refusing to give up when faced with challenges and finding or creating new opportunities.

Seeking Information

An underlying curiosity to know more about things, people or issues.

This includes “digging” for exact information and keeping up-to-date with relevant knowledge.

Planning and Coordination

Ability to plan, organize and monitor work with effective utilization of resources such as time, money and people

Desire for Knowledge

Keeps up-to-date with relevant knowledge and technology, share latest developments with others, and advocates the application of acquired knowledge

Innovating Thinking

Open to change, approaches issues differently, offers alternate/out of box solutions and strives for efficiency for working smartly

Problem Solving

Understanding a situation by breaking it into small parts, organizing information systemically and setting priorities

Developing Others

Genuinely believes in others’ capabilities to develop and take personal responsibility for their development.

Creates a positive environment for learning and provides developmental opportunities for individual and team.

Self Awareness and Self Control

Identifies one’s own emotional triggers and controls one’s emotional responses.

Maintains sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress.

It includes resilience and stamina despite prolonged adversities.

Communication Skills

Articulates information to others in language that is clear, concise and easy to understand.

It also includes the ability to listen and understand unspoken feelings and concerns of others.

Team Working

Working together as a unit for common goal, building teams through mutual trust, respect and cooperation.